terms & Conditions

1.Membership

Membership is confirmed once payment has been made and health assessment approved. HyperVelo® reserves the right to refuse or cancel membership if we determine that you have certain medical conditions, or that the representations that you made in the health questionnaire are untrue in any respect.

Membership is offered in 4 plans:

Lite – 4 classes per month

Intermediate – 8 classes per month

Unlimited – Unlimited classes per month plus on demand

Unlimited-Household – Unlimited classes per month for all members of the same household plus on demand

Membership months will run on a monthly cycle from the date of initial purchase. Membership will auto-renew each month with payment being taken on the same day each month.

There is no contract and therefore members can cancel their membership at any point during the month and discontinue participation in the timetable without penalty or prejudice, however there will be no refunds for the existing time left in the month.

Membership can be upgraded by choosing a new plan from the website.

Once payment is received, log in details will be given to the’ members only’ part of the website to access the Zoom log in details for classes.

Both membership and class bookings are non-transferable.

Household membership is limited to 4 named individuals

2. Timetable

HyperVelo® reserve the right to change the timetable based on low class numbers or instructor availability or demand. If an instructor is on holiday and we can’t find a cover instructor, we reserve the right to offer an ‘on-demand’ class instead.

The timetable maybe changed periodically, however 30 days notice will be given.

There will be no live classes on Bank Holidays, the On Demand Library will be available as per your membership.

During Easter, Christmas and New Year there will be a reduced live timetable.

3. safety

You as the member are responsible for exercising within your own limits and assume all risk of injury to your person or property resulting from your attendance at live classes or by exercising or watching our on demand classes. If you have any concerns about your health you should consult your GP or healthcare professional. Do not disregard, delay or avoid obtaining medical or health related advice from your healthcare professional because you have read something on the internet.

HyperVelo® is not responsible for any equipment used during online live or demand classes, you must ensure that all equipment used, including but not limited to; turbo trainers, bikes, matts, weights, is maintained and fit for purpose.

4. Internet Connection

HyperVelo® cannot take responsibility for individual network connection issues. We are also not responsible for any loss of data or content that is due to your equipment, devices, operating system or internet connection. We also cannot guarantee that our downloaded on demand library is free from bugs or errors, however where we are aware of technical issues we will try to fix them.

5. Class Bookings

Class bookings can be made up to 14 days in advance. Classes will be capped at a maximum 25 people. If you cannot attend a class you must cancel with as much notice as possible so that if a class is full, another member can book on.

We reserve the right to remove the booking facility for persistent no-shows.

6. Trademark notice

HyperVelo® and the HyperVelo® logo are trademarks of HyperVelo®.

HyperVelo® takes great care in the development and protection of its trademarks and reserves all rights of ownership of its trademarks. "Fair use" of HyperVelo® trademarks, that is, use by a third party without express permission or license, is limited to text-only references to HyperVelo® trademarks such as product and service names, and excludes HyperVelo® logos. In such references, you must be truthful, must not disparage HyperVelo®, and must not mislead the public. You must be clear and accurate as to the nature of the relationship between HyperVelo® and your company, its products, and its services. You may not use HyperVelo® trademarks in a manner which could cause confusion as to HyperVelo® sponsorship, affiliation or endorsement.

Except as stated above, HyperVelo® trademarks may not be used by third parties without express permission.

To obtain permission, please contact us.

ts&cs

privacy policy

BACKGROUND:

HyperVelo® understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.hypervelo.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.

1. Definitions and Interpretation

1.1 In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data” means any, and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means HyperVelo®

2. Information About Us

2.1 Our Site is owned and operated by Us.

2.2 Our Data Protection Officer is James Dean, and can be contacted by email james@hypervelo.co.uk

3. What Does This Policy Cover?

3.1 This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of your personal data;

4.1.2 The right of access to the personal data We hold about you (see section 12);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section14);

4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you. We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details section 14);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to Us using your personal data for particular purposes;and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section14 and we will do Our best to solve the problem for you.

4.3 If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office

5. What Data Do We Collect?

5.1 Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):

5.1.1 name;

5.1.2 contact information such as email addresses and telephone numbers;

5.1.3 IP address;

5.1.4 web browser type and version;

5.1.5 operating system

6. How Do We Use Your Data?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. subscribing to emails), or because it is in Our legitimate interests. Specifically, may use your data for the following purposes:

6.2.1 Providing and managing your Account;

6.2.2 Providing and managing your access to Our Site;

6.2.3 Personalising and tailoring your experience on Our Site;

6.2.4 Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you)

6.2.5 Personalising and tailoring Our products and services foryou;

6.2.6 Replying to emails from you;

6.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link found in all marketing emails;

6.2.8 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.

6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following basis):

6.5.1 Up to 7 years for clients, from the moment they leave our Service, for insurance purposes;

6.5.2 Up to 18 months for leads and prospective clients;

6.5.3 Up to 7 years for suppliers and business contacts, from the moment of last contact;

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

7.2 Some or all of your data be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR

7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

8. Do We Share Your Data?

8.1 Subject to section 8.2, will not share any of your data with any third parties for any purposes.

8.2 In certain circumstances, may be legally required to share certain data held by Us, which may include your personal data, for example, where are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

9. What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us

9.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.When contacted, you will be given the choice to have your data deleted or withheld from the new owner or controller.

10. How Can You Control Your Data?

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“theTPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

11.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11.2 You may restrict Our use of Cookies. For more information, see section13.

12. How Can You Access Your Data?

12.1 You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@hypervelo.co.uk

13. Our Use of Cookies

13.1 Our Site may place and access certain first party Cookies on computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

13.2 All Cookies used by Us and on Our Site are used in accordance with current Cookie Law.

13.3 By using Our website, You are giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

13.4 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

13.5 Our Site uses analytics services provided by Google & WIX. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it enables Us to continually improve Our Site, making it a better and more useful experience for you.

13.6 The analytics services used by Our Site use Cookies to gather the required information.

13.7 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

13.8 You can choose to delete Cookies on your computer or device at any time, however you may

lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings

13.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. Contacting Us

14.1 If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@hypervelo.co.uk. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15. Changes to Our Privacy Policy

15.1 We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date